Accessibility Info

We want all our customers to have a positive banking experience with Washington Mutual. We offer telephone banking and reader services, TDD phone service, talking ATMs and printed materials for the vision-impaired. We also strive to incorporate the guidelines created by the World Wide Web Consortium (W3C) into our Web services. Learn more about the following accessibility services.

Customer service

Our customer service department is available 24 hours a day, 7 days a week to:

Review account balances on your checking, savings, certificate of deposit (CD), overdraft lines of credit, business overdraft lines of credit and retirement accounts
Review your recent account transactions
Transfer funds between your eligible accounts
Assist you with enrolling and, once enrolled, help you schedule bill payments
Answer general inquiries

Just contact customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743). For home equity lines of credit, please call Consumer Loan Servicing at (888) 800-8738. Or find more ways to contact us.

Reader services

Upon request, our Financial Center employees and customer service representatives are available to assist in reading many bank documents, including account statements, notices, disclosures and loan documents.

Just contact customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743).

Our Financial Center hours may vary by location. For more information, contact your local Washington Mutual Financial Center.

Embossed guideline checks

Washington Mutual offers guideline checks for the vision-impaired for the same price as standard checks. The size leaves plenty of room for writing and the embossed guidelines are easily felt.

To order your guideline checks, contact customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743).

Printed materials for the vision-impaired

Copies of many Washington Mutual print materials are provided free of charge in formats accessible for customers who are visually impaired. These materials include:

Braille and large-print statements and many notices for your checking, savings, personal overdraft lines of credit, business overdraft lines of credit and certificate of deposit (CD) accounts
Audio-taped statements and many notices for your checking, savings and certificate of deposit (CD) accounts.

Talking ATMs

Our Washington Mutual talking ATMs allow customers with visual impairments independent access to eligible account balances for accounts linked to ATM and check cards. They may also be used to process deposits to Washington Mutual accounts, as well as withdraw cash and transfer funds between eligible accounts.

Call customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743) to request a free headset.

To find the nearest talking ATM, simply:

Find a Location
Contact customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743).

Need help with accessibility services?

We're more than happy to help you! Just:

Contact customer service at (800) 788-7000 (Telecommunications Device for the Deaf [TDD]: (800) 841-1743).
Contact your local Washington Mutual Financial Center.